This Privacy Policy describes how EverBloom Atelier (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from everbloomatelier.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, whether a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or applicable laws. When updates occur, we will post the revised version on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources.

In addition to the specific uses described below, we may use your personal information to communicate with you, operate and improve our Services, comply with legal obligations, enforce applicable terms, and protect or defend the rights of EverBloom Atelier, our users, or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details such as your name, address, phone number, and email address.
• Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information such as your username, password, and other details used for account security.
• Customer support information such as the content of messages you send to us (for example, when you contact us with questions or feedback).

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, such as device information, browser type, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Payment processors who collect payment information (such as credit or debit card information and billing address) to process your payment and help us fulfill your orders.
• Service providers who support functions such as email communication, analytics, advertising, and order fulfillment.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using tracking technologies such as pixels, web beacons, software development kits, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, “Third-Party Websites and Links”.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, or other transactions, create and manage your account, arrange for shipping, and support any returns that may be available under our policies.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing or promotional communications by email or showing you advertisements for our products or services. This may include tailoring the Services and advertising on our Site and on other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your account credentials safe. You should not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You and Service Improvement. We use your personal information to provide customer support, respond to your requests, and improve our Services. This helps us maintain our business relationship with you and refine the experience we offer on our Site.

Cookies and Other Tracking Technologies

Like many websites, we use Cookies on our Site. Because our website is hosted on Shopify, certain cookies may be placed automatically to support core functionality. For full details, please refer to https://www.shopify.com/legal/cookies.

We use Cookies to:

• Power and improve our Site and Services (for example, to remember your actions and preferences).
• Run analytics to better understand how visitors use our Site.
• Support advertising and marketing activities with selected partners.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some parts of the Services to function incorrectly or become unavailable. Blocking Cookies may also not completely prevent how we share information with third parties such as advertising partners.

Our website recognizes the Global Privacy Control (GPC) signal, which allows you to express certain privacy preferences. If you notify us of your preference through GPC, we will treat this signal as a valid request to opt out of certain types of sharing or targeted advertising for the browser or device you use. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.

Other than the Global Privacy Control, we do not currently respond to other “Do Not Track” signals that may be sent from your browser or device.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

In some cases, and where permitted by law, we may share certain personal information with business and marketing partners for advertising and marketing purposes.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites not controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy or security practices of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewable by other users.

Our inclusion of links to third-party sites does not imply endorsement of the content or the operators of those sites, unless stated otherwise.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

We use reasonable technical and organizational measures to help protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information you send to us may not be secure while in transit. For your own protection, you should avoid sending sensitive or confidential information to us through unsecured channels.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements.

Your Rights

Depending on where you live, you may have certain rights in relation to your personal information. These rights may include:

• Right to Access / Know: To request access to personal information we hold about you.
• Right to Delete: To request that we delete personal information we maintain about you, subject to certain exceptions.
• Right to Correct: To request that we correct inaccurate personal information.
• Right of Portability: To request a copy of certain personal information in a portable format.
• Right to Opt Out of Certain Uses: To opt out of certain types of processing, such as some forms of targeted advertising or certain types of sharing where applicable law provides such rights.
• Restriction of Processing: To ask us to limit how we process your personal information in certain circumstances.
• Withdrawal of Consent: Where we rely on consent, to withdraw that consent, subject to legal or contractual restrictions.
• Managing Communication Preferences: To opt out of receiving marketing emails by using the unsubscribe link in those emails. We may still send you non-promotional emails, such as order confirmations or account notices.

You may exercise applicable rights where indicated on our Site or by contacting us using the contact details provided below.

We may need to collect information from you to verify your identity (for example, your email address or account details) before responding to your request. Where permitted by law, you may designate an authorized agent to make certain requests on your behalf, and we may require proof of such authorization.

We will respond to your request within the time required by applicable law.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the contact details provided below. We will do our best to address your concerns. 

International Users

If you access the Services from outside the country where our systems are primarily located, please note that your personal information may be transferred to, stored, and processed in other countries. These countries may have data protection laws that are different from those in your country of residence.

Where required by applicable law, we will take steps to ensure that appropriate safeguards are in place when personal information is transferred.

Contact

If you have any questions about our privacy practices or this Privacy Policy, you can contact us at: support@everbloomatelier.com

EverBloom Atelier
Online boutique operated via everbloomatelier.com
Contact: support@everbloomatelier.com
Business Registration Number: 113-66-10611