FAQs

Have a question?

We've grouped the most common topics below; including orders, shipping, returns and more. if you still need help, feel free to contact us at support@everbloomatelier.com

Filter by Topic
All
  • All

Need Help?

If you can’t find the answer in the sections above, you’re welcome to reach out.


Email us anytime at support@everbloomatelier.com.
Our team will reply within 24 to 48 hours on business days.


You can also use our live chat below, available during business hours for quick assistance with your order, shipping questions, or any other store-related question.

Orders
1. How can I check the status of my order?

You can track your order at any time using the “Track My Order” link.

Once your parcel has shipped, your tracking details will appear there so you can follow its progress. If you still need help, please email us at support@everbloomatelier.com and we’ll check it for you.
2. Can I cancel or change my order after placing it?

You can request to cancel or modify your order (items, sizes, or address) within 24 hours of placing it by emailing us at support@everbloomatelier.com

After 24 hours, orders are processed and can no longer be cancelled or modified.

Please review your details carefully before completing checkout.
3. I didn’t receive an order confirmation. What should I do?

Once your payment is confirmed, an order confirmation email is sent automatically. If you don’t see it within a few minutes, please check your spam or junk folder and make sure your email address was entered correctly at checkout.

If you still can’t find it, contact us at support@everbloomatelier.com and we’ll resend and confirm your order for you.
4. My order arrived incomplete or incorrect. What should I do?

Some orders may ship in multiple parcels with separate tracking numbers. If part of your order hasn’t arrived yet, please check the full tracking details first using our Track My Order page.


If an item is incorrect, damaged, or missing, contact us at support@everbloomatelier.com within 48 hours of delivery, including your order number and clear photos of the issue. We’ll review your case in line with our Returns & Refunds Policy and let you know the next steps.
Shipping & Delivery
1. Where do you ship from?

All orders are shipped from our partner warehouses in California, United States.

Once your parcel is dispatched, you’ll receive a shipping confirmation with full tracking details.
2. What countries do you ship to, and how long does delivery take?

We currently ship within the United States. Please allow 2-5 days for order preparation, plus 2-5 business days for shipping depending on your location.
3. Will I receive tracking information?

Yes, every order includes tracking. As soon as your parcel ships, you’ll receive a tracking email with your tracking number.

You can also use the Track My Order link in our footer at any time to view updates.
4. What if my package shows delivered but I didn't receive it?

We understand how frustrating this can be. Once the carrier confirms delivery, the package is unfortunately outside of our control.

If your tracking shows "delivered" but you haven't received it, we recommend checking with neighbors or household members first, then contacting the shipping carrier directly with your tracking number. You may also file a police report for stolen packages if needed.

While we're unable to offer replacements or refunds for packages confirmed as delivered, please reach out if you need any shipping details to help with your claim.
Returns & Refunds
1. What is your return policy?

All items are final sale unless they arrive damaged, defective, or incorrect.
Any issues must be reported within 7 days of delivery.

In select cases of significant sizing issues reported within 7 days, we may offer store credit if the item is unused, unwashed, and in original condition with all tags and packaging

For all eligibility details and non-returnable items, please check our Returns & Refunds Policy before submitting a request.
2. Do you accept returns for size or fit issues?

We don’t accept returns for general fit preference or change of mind.


If there is a clear sizing issue, we only offer store credit.


You must contact us within 7 days of delivery, and the item must be in perfect condition with all tags and packaging.

For detailed criteria please read our Return & Refund Policy.
3. How do I request a return or refund?

If your item arrives damaged, defective, or incorrect or sizing issues, please send an email to us returns@everbloomatelier.com within 7 days of delivery.

Include your order number, a detail description, and clear photos of the item, the issue, the packaging, and the tags. We’ll review your message and reply with the next steps and return instructions.

For exact timeframes, required photos, and approval conditions, please refer to our Return & Refund Policy.
4. Who pays for return shipping?

Return shipping is paid by the customer. We recommend using a tracked service and keeping your receipt until your return has been processed.

In some cases, we may provide a prepaid label. If so, the label cost will be deducted from your refund or store credit.

For full details on return shipping, labels, and when costs are deducted, please check our Return & Refund Policy.
General Questions
1. Will sold-out items be restocked?

Many of our styles are released as limited pieces and may not be restocked once they’re gone. If a style returns, the product page will be updated as soon as it’s available again.
2. Are your items mass-produced?

Each piece is carefully selected from trusted suppliers based on quality, fit, and design. Our collection is curated and intentionally small-batch. We don't work with large factories or bulk production.